Cookie policy
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better user experience, by letting you navigate between pages efficiently, remembering your preferences and enabling us to monitor which pages you find useful and which you do not.
They also help to ensure that any advertisements you see online are more relevant to you.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Types of cookies used
The cookies used on this website are as follows:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes in the table below:
| Name | Description |
| NID | The NID cookie contains a unique ID that Google uses to remember your preferences. |
| PHPSESSID | Used to identify your unique session. Most commonly used to track your activity on the website, such as the pages that you visit in a session and which pages you use to access others. Your data will be deleted after the end of your session on the website. |
| _ga _gid |
Google Analytics cookie - This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. |
| ictf_il1753 ictf_in1753 ict_0 ict_master |
Infinity call tracking cookie - Used to track the source of a customer’s telephone call for performance optimisation and for training purposes. |
| datr lu act c_user p presence s xs |
For interacting with Facebook (facebook.com). An example may be to check whether a visitor already follows our Facebook account and tailor content to suit. |
|
_hjSessionUser{site_id} _hjSession{site_id} _hjClosedSurveyInvites _hjDonePolls _hjMinimizedPolls _hjShownFeedbackMessage _hjSessionTooLarge _hjSessionRejected _hjSessionResumed _hjid _hjRecordingLastActivity _hjTLDTest _hjUserAttributesHash _hjCachedUserAttributes _hjLocalStorageTest in_hjLocalStorageTest |
We use Hotjar in order to better understand our users’ needs and to optimize your experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link. |